Insight Bulletin - January 2022

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received from the public in January 2022.

The themes include:

  • Praise and thanks from people who have appreciated the care they received
  • The crucial role of unpaid carers
  • Lack of urgent NHSE dental care
  • The impact on patients of lack of integrated care

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General details

Report title 
Insight Bulletin - January 2022
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Tuesday, 8 February, 2022
Date evidence capture began 
Saturday, 1 January, 2022
Date evidence capture finished 
Monday, 31 January, 2022
Key themes 
Communication between staff and patients
Integration of services
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.