Insight Bulletin: December 2021

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Summary of report content

This insight bulletin focusses on some of the positive stories Healthwatch Surrey heard about the things that matter most to people when it comes to their health and social care.

They heard that many services have gone an extra mile to support people with their needs. People found new processes, such as receiving a text from GP surgery with a link to book Covid vaccination convenient and efficient. Quick referrals by GPs to specialists was also very helpful.

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General details

Report title 
Insight Bulletin: December 2021
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 17 December, 2021
Date evidence capture began 
Wednesday, 12 January, 2022
Date evidence capture finished 
Wednesday, 12 January, 2022
Key themes 
Digitalisation of services
Health promotion
Health protection
Information providing
Quality of care
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.