Insight Bulletin: August 2020

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Summary of report content

In July, Healthwatch Surrey collected 100 people's experiences of health and social care during the Coronavirus pandemic. 

The report found that people praised staff who delivered care during the pandemic. However, some people are reporting frustration about the slow return of services, where the consensus is that services remain inaccessible. People are finding the temporary funding arrangements for social care confusing, especially those who are new to care and undergoing reassessments. People commented on their discharge from hospital, often with very little information given to the patient and their family members. 

No recommendations were made in this report 

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General details

Report title 
Insight Bulletin: August 2020
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Friday, 28 August, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service closure
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7752

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
100
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.