Insight and Evidence Report: July - September 2017

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Summary of report content

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General details

Report title 
Insight and Evidence Report: July - September 2017
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Wednesday, 1 November, 2017
Date evidence capture began 
Monday, 1 July, 2019
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Report
Key themes 
Admission
Booking appointments
Communication between staff and patients
Diagnosis
Information providing
Quality of appointment
Quality of care
Quality of staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1784

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cardiology
Accident & emergency
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Respite care
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency
NHS 111

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of disabilities 
Mental health
Types of long term conditions 
Diabetes
Mental health condition

Details of people who shared their views

Number of people who shared their views 
380
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.