Summary of report contentHealthwatch West Sussex gathered people’s views, as part of its regular programme of quarterly reports, on their experiences of using health and social care services. Between April and June 2017 with 314 people responding through a variety of engagement events, online comments and letters and forms part of the quarterly review and report process. The report identifies a number of negative experiences relating to GP Practices; Non-emergency patient transport; Medicines wastage and Mental Health Services. Healthwatch West Sussex will respond to these issues through re-structuring the staff team to increase the opportunity for people to share their experiences.
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Insight and Evidence Report: April - June 2017
Healthwatch West Sussex
Date of publication
Thursday, 22 June, 2017
Date evidence capture began
Saturday, 1 April, 2017
Date evidence capture finished
Friday, 30 June, 2017
Type of report
Communication between staff and patients
Quality of care
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Conditions or diseases
Types of disabilities
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?