Insight and Evidence Report: April - June 2017

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Summary of report content

Healthwatch West Sussex gathered people’s views, as part of its regular programme of quarterly reports, on their experiences of using health and social care services. Between April and June 2017 with 314 people responding through a variety of engagement events, online comments and letters and forms part of the quarterly review and report process. The report identifies a number of negative experiences relating to GP Practices; Non-emergency patient transport; Medicines wastage and Mental Health Services. Healthwatch West Sussex will respond to these issues through re-structuring the staff team to increase the opportunity for people to share their experiences.

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General details

Report title 
Insight and Evidence Report: April - June 2017
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Thursday, 22 June, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Friday, 30 June, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Quality of care
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Kidney conditions
Types of disabilities 
Not known
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.