Insight into action

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Summary of report content

Healthwatch Wokingham Borough have reported on the insight they have received and the activities they have undertaken during the period 1 March to 15 May 2020.

During this time, they produced dedicated Covid-19 information and advice resources their website including about accessing dental services and support for new parents and pregnancy. They developed and published a Covid-19 FAQ, completed their research on perinatal mental health, launched a campaign with voluntary sector partners and launched a Covid-19 survey.  They have shared and raised issues of high concern for the public, including dentistry, pharmacy and community nursing visits.  They have worked collaboratively with other Healthwatch partners in Reading and West Berkshire and represented Healthwatch strategically with locality CCG’s, Hospital Trusts and the Integrated Care System.  They have also engaged in community group forums e.g. ZOOM weekly meeting with a local group for people with learning disabilities.

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General details

Report title 
Insight into action
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Wednesday, 27 May, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Friday, 15 May, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.