Inpatient personal care in Brent

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Summary of report content

During July and August 2019, Healthwatch Brent explored the experience of inpatient personal care across London North West Healthcare Trust by undertaking an ‘Enter and View’ style approach to eight wards selected by the Trust. They designed an 11-question survey to ask inpatients about their experience of ‘personal care’ during their stay. This included asking patients about their experience and support needs with basic needs relating to continence, personal hygiene and comfort.

The findings indicated that patient satisfaction was high for personal care across the wards, however, some patients reported some concerns about the physical environment on the ward in relation to cleanliness and temperature. To maintain good practice and address areas of improvement, Healthwatch Brent made four recommendations which included passing on the positive feedback to staff, ensuring that patients are kept informed about decisions made about their personal care, address patient concerns about the physical environment on the wards such as routine checks and cleaning of the toilet and shower facilities and review the temperature of Drake ward to ensure patient comfort and improved experience.

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General details

Report title 
Inpatient personal care in Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Tuesday, 1 October, 2019
Date evidence capture began 
Monday, 1 July, 2019
Date evidence capture finished 
Friday, 30 August, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Consent to care and treatment
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.