Inpatient mouth care in Brent

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Summary of report content

Healthwatch Brent conducted a review into hospitalised patients’ mouth care across wards in London North West University Trust. They spoke to 66 patients across 8 wards in three hospital sites between July and August 2019 to find out more about their mouth care routine since being in hospital using a survey.

The findings of the survey were generally positive, and staff were highly praised across the wards. However, there are some areas for improvement. While most patients’ mouth care was not disrupted by their hospital stay and maintained cleaning their teeth and dentures twice a day, there were some patients who did not and found providing mouth care in hospital challenging. There is evidence of staff supporting some patients with their mouth care, which is encouraging. However, not all patients who may benefit from support are receiving it.

The recommendations include ensure there is consistent support for all patients; that toothbrushes and toothpaste is offered; provide denture pots when patients don't have their own; and praise staff for the positive feedback. 

The report was presented to the NHS Trust but due to COVID-19 related priorities, they were unable to provide a response.

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General details

Report title 
Inpatient mouth care in Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Tuesday, 1 October, 2019
Date evidence capture began 
Monday, 1 July, 2019
Date evidence capture finished 
Friday, 30 August, 2019
Type of report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.