Inpatient Care Report - St Helier & Epsom Hospitals

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Summary of report content

Healthwatch Sutton carried out a survey, gathering the views of patients, in wards, at St Helier and at Epsom Hospitals, between June and July 2016. This included 173 patients surveys, 6 carers surveys and 21 Observation Sheets were conducted. The service provider was Epsom and St Helier University Hospitals NHS Trust This work was done as part of an engagement programme on inpatient care. The overall experience of staying on the ward was good. 89% of patients felt that nurses were trusted, and 91% felt that doctors were trusted. The ward was described as very clean. Noise at night was a major issue reported by patients. Staffing levels was not consistent, with some patients finding it insufficient sometimes. Meals choice was limited to accommodate dietary requirements such as diabetes. The cost of having access to entertainment, such as TV, was expensive. The report made the following recommendations: 1. Individual wards should respond to these reports with any action that they will take in response to their ward report. 2. Investigate effective ways of alleviating both noise and light issues on wards that impact on patient’s rest/sleep. 3. St Helier wards should look at any real/perceived deficit in nurse staffing levels to reassure patients 4. full data should be shared with Mitie and that Mitie respond with any action/feedback in relation to the food provided to patients. 5. Investigate potential ways to improve English communication between nurses and patients 6. Look at ways to reduce incidents of nurses speaking in front of patients potentially through awareness/training. 7. Assess any ways to reduce the cost of TV for patients and cover areas where TV is not available.

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General details

Report title 
Inpatient Care Report - St Helier & Epsom Hospitals
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Friday, 10 February, 2017
Date evidence capture began 
Monday, 13 June, 2016
Date evidence capture finished 
Friday, 15 July, 2016
Type of report 
Key themes 
Continuity of care
Food and nutrition
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.