Summary of report contentHealthwatch Sutton carried out a survey, gathering the views of patients, in wards, at St Helier and at Epsom Hospitals, between June and July 2016. This included 173 patients surveys, 6 carers surveys and 21 Observation Sheets were conducted. The service provider was Epsom and St Helier University Hospitals NHS Trust This work was done as part of an engagement programme on inpatient care. The overall experience of staying on the ward was good. 89% of patients felt that nurses were trusted, and 91% felt that doctors were trusted. The ward was described as very clean. Noise at night was a major issue reported by patients. Staffing levels was not consistent, with some patients finding it insufficient sometimes. Meals choice was limited to accommodate dietary requirements such as diabetes. The cost of having access to entertainment, such as TV, was expensive. The report made the following recommendations: 1. Individual wards should respond to these reports with any action that they will take in response to their ward report. 2. Investigate effective ways of alleviating both noise and light issues on wards that impact on patient’s rest/sleep. 3. St Helier wards should look at any real/perceived deficit in nurse staffing levels to reassure patients 4. full data should be shared with Mitie and that Mitie respond with any action/feedback in relation to the food provided to patients. 5. Investigate potential ways to improve English communication between nurses and patients 6. Look at ways to reduce incidents of nurses speaking in front of patients potentially through awareness/training. 7. Assess any ways to reduce the cost of TV for patients and cover areas where TV is not available.
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Inpatient Care Report - St Helier & Epsom Hospitals
Date of publication
Friday, 10 February, 2017
Date evidence capture began
Monday, 13 June, 2016
Date evidence capture finished
Friday, 15 July, 2016
Type of report
Continuity of care
Food and nutrition
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Secondary care services
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?