Innovations in pharmacy

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Summary of report content

NHS Dudley Clinical Commissioning Group asked Healthwatch Dudley if it could help with getting people’s views on how Practice Based Pharmacy and Prescription Ordering Direct services were working for them. They undertook a focus group with 20 attendees to inform the research.

The findings show pharmacists are an extra source of help and advice for people when they have a question about their health or medicines. They can be trusted to monitor people’s health situations and the medicines they are using. And there is value in having different options for people to use when it comes to getting access to repeat prescription re-ordering services. But it is necessary to clearly communicate to the public how access to their medical records held at the doctor’s surgery will work.

To further develop pharmacy services in the future and make the most of pharmacists and the training and skills they possess it will be necessary to continue to identify and eliminate unhelpful bureaucracy and boundaries within and between healthcare professions. At the same time, the profile of pharmacy and pharmacists could be improved through more publicity and the enhanced visibility of pharmacists outside of the narrow community or high street pharmacy environment.

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General details

Report title 
Innovations in pharmacy
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Sunday, 1 July, 2018
Date evidence capture began 
Wednesday, 9 May, 2018
Date evidence capture finished 
Wednesday, 9 May, 2018
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.