Information and support for unpaid carers in Norfolk

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Summary of report content

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General details

Report title 
Information and support for unpaid carers in Norfolk
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Monday, 12 March, 2018
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Thursday, 31 August, 2017
Type of report 
Report
Key themes 
Access
Administration
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Cost of services
Diagnosis
Engagement
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Referrals
Service delivery organisation and staffing
Staff training
Support
Other information of note about this report 
Carers
Young Carers
Healthwatch reference number 
Rep-6778

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Carers Council for Norfolk
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care
Children services
Community services 
Other

Details about conditions and diseases

Types of disabilities 
Multiple
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
255
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.