An independent review of the Sefton Macmillan Right By You service

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Summary of report content

Healthwatch Sefton was commissioned by Sefton Council for Voluntary Services (Sefton CVS) to undertake an independent evaluation of the MacMillan Right by You service in November 2020. They spoke to 19 people who used the service.

All people rated the service as excellent, good or very good. All rated their experience as excellent or very good.  They all felt comfortable in having their say and being involved in choosing what would best support them. Information and advice was given in a way that was easy to understand.  The navigators had been able to help clients with a range of needs, including making benefit applications, and carers assessments. Emotional support and support to access welfare benefits were the top 2 areas of need which were shared by people accessing the service.

All said that the information/ support provided by the community navigators had helped them to remain or be more independent.  All would recommend the support provided.

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General details

Report title 
An independent review of the Sefton Macmillan Right By You service
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Tuesday, 25 May, 2021
Date evidence capture began 
Friday, 1 November, 2019
Date evidence capture finished 
Monday, 30 November, 2020
Key themes 
Communication between staff and patients
Holistic support
Quality of care
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details about conditions and diseases

Conditions or diseases 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.