An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs

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Summary of report content

Healthwatch Birmingham worked in partnership with Birmingham CrossCity Clinical Commissioning Group (CCG), and Healthwatch Solihull to carry out a review of current Patient and Public Involvement (PPI) practice within the three, soon to merge, CCGs (Birmingham CrossCity, Birmingham South Central and Solihull CCGs). A total of 10 survey responses were received from CCG staff and 91 responses from people supporting the CCGs in their engagement activities. Areas of good practice have been identified in the report. These have included the CCG websites displayed good information with regard to PPI opportunities, links to sign up pages, current consultations and were easy to navigate. Recording patient engagement activities was also of good standard as the number of patents, their comments and the venues were all detailed. It was also found that CCGs effectively used social media to promote the PPI activities and public consultation planning and communication with patients was also of a high standard. Staff members expressed good knowledge of their PPI objectives and responsibilities whilst also working well in partnership with third sector organisations. Nevertheless, a number of recommendations were made in the report where action is needed. For example, the CCG websites need to consider how information is written, such as using plain English and publishing the outcomes to surveys and feedback. It was noted that demographic data of people who attend engagement activities could be recorded to ensure they can receive fully representative feedback as well as increased promotion of activities to elevate numbers of those who attend. Two thirds of the people participating in the review have highlighted that they do not receive regular policy updates, which would be useful to patients and the public. Steps need to be put into place to reassure the public and staff that their feedback is used to influence decisions around commissioning or service developments.

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General details

Report title 
An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 1 February, 2018
Type of report 
Key themes 
Complaints procedure
Cost of services
Information providing
Integration of services
Service closure
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.