An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs

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General details

Report title 
An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 1 February, 2018
Type of report 
Report
Key themes 
Complaints procedure
Cost of services
Engagement
Information providing
Integration of services
Service closure
Healthwatch reference number 
Rep-4534

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Other

Details of people who shared their views

Number of people who shared their views 
101
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.