An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGsDownload (PDF 861KB)
Summary of report contentHealthwatch Birmingham worked in partnership with Birmingham CrossCity Clinical Commissioning Group (CCG), and Healthwatch Solihull to carry out a review of current Patient and Public Involvement (PPI) practice within the three, soon to merge, CCGs (Birmingham CrossCity, Birmingham South Central and Solihull CCGs). A total of 10 survey responses were received from CCG staff and 91 responses from people supporting the CCGs in their engagement activities. Areas of good practice have been identified in the report. These have included the CCG websites displayed good information with regard to PPI opportunities, links to sign up pages, current consultations and were easy to navigate. Recording patient engagement activities was also of good standard as the number of patents, their comments and the venues were all detailed. It was also found that CCGs effectively used social media to promote the PPI activities and public consultation planning and communication with patients was also of a high standard. Staff members expressed good knowledge of their PPI objectives and responsibilities whilst also working well in partnership with third sector organisations. Nevertheless, a number of recommendations were made in the report where action is needed. For example, the CCG websites need to consider how information is written, such as using plain English and publishing the outcomes to surveys and feedback. It was noted that demographic data of people who attend engagement activities could be recorded to ensure they can receive fully representative feedback as well as increased promotion of activities to elevate numbers of those who attend. Two thirds of the people participating in the review have highlighted that they do not receive regular policy updates, which would be useful to patients and the public. Steps need to be put into place to reassure the public and staff that their feedback is used to influence decisions around commissioning or service developments.
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An independent review of the current patient and public involvement practice of the merging Birmingham South Central, Birmingham CrossCity and Solihull CCGs
Date of publication
Thursday, 1 February, 2018
Type of report
Cost of services
Integration of services
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?