An independent evaluation of the service provided by Healthwatch York in 2018-19 from the Stakeholders’ Perspective June 2019

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Summary of report content

There is good evidence from stakeholders that Healthwatch York is well established and respected in the City of York as an organisation that contributes to improving and influencing local health and social care services.

Stakeholders can give specific examples of where Healthwatch York meets its stated aims. They note the impact that Healthwatch York achieves within a finite set of resources and in the context of growing demand for health and social care services.

Stakeholders demonstrate how they value their relationships with Healthwatch York.

Recommendations

Healthwatch York should consider how they can work with local and regional Healthwatch to have some influence at a national level.

Healthwatch York should continue to prioritise the key topics it works on each year so that it can be effective. 

Healthwatch York should consider how it could better publicise what it does, including making greater use of social media and linking in more to events such as awareness weeks.

Healthwatch York should consider whether there is greater potential for the use of volunteers.  It should also inform stakeholders how it secures appropriate representation of the community within their volunteer base.

Healthwatch York should continue to develop its role as a critical friend, through providing greater challenge to system partners.

Healthwatch York should continue to amplify the voices of seldom heard groups in their work.

Healthwatch York could become more of a practical conduit for co-production in the city, by creating more bridges so people who wish to do it can access support more easily.

Healthwatch York should support partners to improve their reach within BME communities in York, and to help partners increase their understanding of the needs of these communities.

Healthwatch York should consider its role in the way in which services will be delivered in future at primary care level.

Healthwatch York should consider the suggestions made by stakeholders for developing a menu of chargeable services, so that it can continue to be viable.

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General details

Report title 
An independent evaluation of the service provided by Healthwatch York in 2018-19 from the Stakeholders’ Perspective June 2019
Local Healthwatch 
Healthwatch York
Date of publication 
Wednesday, 5 February, 2020
Date evidence capture began 
Wednesday, 5 February, 2020
Date evidence capture finished 
Wednesday, 5 February, 2020
Type of report 
Other
Other information of note about this report 
BME
Healthwatch reference number 
Rep-4941

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.