Improving services for refugees and asylum seekers

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Summary of report content

This snapshot report was created by Healthwatch Wigan and Leigh as a summary of an engagement event that took place in September 2016. The event, which was attended by 61 people, including the local authority, healthcare, voluntary and community groups, and service users, was looking at improving services for refugees and asylum seekers. The topics and themes covered were: Asylum seekers Refugees Interpreting services Language Digital resources Information Volunteering Peer Support Service Transformation Coordination Information GP’s The comments collected around practical approaches and suggestions were grouped into the following categories: - Transformation agenda - Language support - Volunteering and community groups - What can local health and care commissioners and providers do - Harness the technology/Better Management of information - Ideas for further information / research Four recommendations were made:  This snap shot report to be considered by Wigan Borough Strategic and Operational groups for asylum seekers and refugees. Who can use them to develop a local action plan  Wigan Borough Council and Wigan Borough CCG should give consideration to a pooled budgets approach to commissioning interpreting services.  Healthwatch Wigan and Leigh to consider further regarding a system of ‘GP experts’.  Healthwatch Wigan and Leigh to explore other work done on this subject within the Healthwatch network.

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General details

Report title 
Improving services for refugees and asylum seekers
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Sunday, 18 September, 2016
Date evidence capture began 
Friday, 16 September, 2016
Date evidence capture finished 
Friday, 16 September, 2016
Type of report 
Report
Key themes 
Access
Administration
Communication between staff and patients
Engagement
Interpreters
Public involvement
Support
Healthwatch reference number 
Rep-5563

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
The local authority, healthcare, voluntary and community groups, and service users.
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
61
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.