Summary of report contentThis snapshot report was created by Healthwatch Wigan and Leigh as a summary of an engagement event that took place in September 2016. The event, which was attended by 61 people, including the local authority, healthcare, voluntary and community groups, and service users, was looking at improving services for refugees and asylum seekers. The topics and themes covered were: Asylum seekers Refugees Interpreting services Language Digital resources Information Volunteering Peer Support Service Transformation Coordination Information GP’s The comments collected around practical approaches and suggestions were grouped into the following categories: - Transformation agenda - Language support - Volunteering and community groups - What can local health and care commissioners and providers do - Harness the technology/Better Management of information - Ideas for further information / research Four recommendations were made: This snap shot report to be considered by Wigan Borough Strategic and Operational groups for asylum seekers and refugees. Who can use them to develop a local action plan Wigan Borough Council and Wigan Borough CCG should give consideration to a pooled budgets approach to commissioning interpreting services. Healthwatch Wigan and Leigh to consider further regarding a system of ‘GP experts’. Healthwatch Wigan and Leigh to explore other work done on this subject within the Healthwatch network.
Would you like to look at:
Improving services for refugees and asylum seekers
Date of publication
Sunday, 18 September, 2016
Date evidence capture began
Friday, 16 September, 2016
Date evidence capture finished
Friday, 16 September, 2016
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
The local authority, healthcare, voluntary and community groups, and service users.
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Other population characteristics
Refugees or asylum seekers
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?