Improving services for deaf patients in enfield

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Summary of report content

Working closely with Enfield Disability Action (EDA), Healthwatch Enfield has attended a range of settings to listen to Deaf people’s accounts of their experiences of health services across Enfield. Staff and volunteers at EDA have shared their personal and professional experiences with Healthwatch of what it is currently like to be a Deaf patient in Enfield and of the barriers to accessing health provision that they face. EDA have welcomed Healthwatch to their Deaf Project user focus groups and meetings to collate experiences from a range of individuals within the local Deaf community. Healthwatch has also collected experiences of Deaf individuals at local ‘pop-up’ stalls and events, and through the use of an online survey. The report focuses on the experiences of individuals who are profoundly Deaf and who use British Sign Language (BSL) as their first language, as these individuals face the greatest barriers in accessing services. The report highlights 4 themes following the findings relating to accessing BSL interpreters, lack of awareness amongst health staff, accessing services and information, patient participation. The report contains 18 recommendations.

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General details

Report title 
Improving services for deaf patients in enfield
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Sunday, 1 March, 2015
Date evidence capture began 
Sunday, 1 March, 2015
Date evidence capture finished 
Sunday, 1 March, 2015
Type of report 
Key themes 
Booking appointments
Building and facilities
Health inequalities
Health promotion
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
If this work has been done in partnership, who is the partner? 
Enfield Disability Action
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.