Improving patient communication/involvement and the role of technology in local NHS services

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Summary of report content

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General details

Report title 
Improving patient communication/involvement and the role of technology in local NHS services
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Thursday, 12 March, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Monday, 6 January, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Digitalisation of services
Engagement
Information providing
Public involvement
Healthwatch reference number 
Rep-7417

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Outpatients
Phlebotomy

Details about conditions and diseases

Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
469
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.