Improving patient communication/involvement and the role of technology in local NHS servicesDownload (PDF 554KB)
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Improving patient communication/involvement and the role of technology in local NHS services
Date of publication
Thursday, 12 March, 2020
Date evidence capture began
Tuesday, 1 October, 2019
Date evidence capture finished
Monday, 6 January, 2020
Type of report
Digitalisation of services
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?