Improving discharges from hospital in Oxfordshire

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Summary of report content

Oxfordshire continues to have a seemingly intractable problem with discharging people from hospital in a timely and effective way. At July 9th 2015 the year to date average is still for 158 people to be experiencing a delay in their discharge from hospital in any given week – and there has been no sign of consistent improvement in these figures for many years. In this context Healthwatch Oxfordshire wanted to know what those affected by the discharge process thought about how it could be improved, and sought the views of patients, and of professionals who provide ongoing care after a patient has been discharged from hospital. Healthwatch Oxfordshire did not specifically focus on patients experiencing a delay in their discharge, as they recognise that they are a small subset of those being discharged from hospital.This report presents the feedback Healthwatch Oxfordshire received about the discharge process from Oxfordshire hospitals from 212 patients, 14 care providers, 33 GPs and 44 pharmacists in the period March-April 2012, all of whom volunteered their views by choosing to participate. The report contains 14 recommendations.

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General details

Report title 
Improving discharges from hospital in Oxfordshire
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Tuesday, 1 September, 2015
Date evidence capture began 
Tuesday, 1 September, 2015
Date evidence capture finished 
Tuesday, 1 September, 2015
Type of report 
Key themes 
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.