Impact Report - My Way Every Day, Surrey

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Summary of report content

93 Service Providers responded to the report. 79 (85%) reviewed their activity provision to make sure that people can participate in activities in a flexible way that overcomes health limitations. 66 (71%) reviewed their recruitment processes, induction planning and job specifications to ensure that ‘meaningful activities’ is an integrated part of the care workers role. 71 (76%) explored ways in which family and volunteers can take a greater role in supporting meaningful activities, building on current practice. The approach taken by the regulator – the Care Quality Commission – and Surrey County Council to evaluate ‘meaningful activities’ will be reviewed in light of ‘My Way, Every Day’. “We will work with [providers] to share success stories via newsletters or through the various care forums across the county. We will also work with providers to highlight the training on offer through the Surrey Skills Academy.” Commissioner “A community matron has been employed to assist care homes with identifying areas for improvement and we will be re-invigorating our Care Home Forums which would include activities of various nature.” Commissioner

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General details

Report title 
Impact Report - My Way Every Day, Surrey
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Key themes 
Information providing
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.