Impact Report: Coronavirus Survey Results 4 May to 18 May 2020

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Summary of report content

Healthwatch Milton Keynes collected feedback from 101 residents about their experiences of healthcare during the Coronavirus pandemic during 4th May to 18th May 2020.

The report found people had good experiences of obtaining information and advice, although those with additional communication needs found this more difficult. There have been a range of experiences with accessing GP support, such as difficulties getting B12 injections, or positive experiences with phone consultations. People have reported that they have experienced delays and cancellations with their hospital appointments. Those who required maternity services were often confused about where to go for follow up visits as the GPs were restricting access. Those who received social care support are often left isolated and without the care that they need due to carers self-isolating.

No recommendations were made.

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General details

Report title 
Impact Report: Coronavirus Survey Results 4 May to 18 May 2020
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Monday, 4 May, 2020
Date evidence capture finished 
Monday, 18 May, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Referrals
Staff training
Support
Healthwatch reference number 
Rep-7595

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Health visitor
Secondary care services 
Maternity
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
101
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.