Impact Report: Coronavirus Survey Results 30th May - 14th June

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Summary of report content

Healthwatch Milton Keynes conducted a survey with 37 local residents between 30th May and 14th June 2020 to gather people's experiences during the Coronavirus pandemic. 

The report found that although more people found it easy to find information, there are still some who are experiencing difficulties. People continue to have to ask for easy read information. A range of experiences with GPs have been reported, there is praise for digital appointments, however, some people have felt they have received very little communication. Hospital appointment experiences vary, also, as some have felt supported by their consultants where as others feel they have not had much support following procedures. Those requiring maternity services have felt confused and abandoned, particularly when they are experiencing pregnancy/motherhood for the first time.

No recommendations were made.


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General details

Report title 
Impact Report: Coronavirus Survey Results 30th May - 14th June
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Saturday, 30 May, 2020
Date evidence capture finished 
Sunday, 14 June, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Health visitor
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Assisted living
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.