Impact Report: Coronavirus Survey Results 19-29th May

Download (PDF 710KB)

Summary of report content

Healthwatch Milton Keynes conducted a survey with 138 local residents to collect feedback on service use during the Coronavirus pandemic from 19th May to 29th May.

The report found that more respondents are reporting difficulties in understanding information. This may be a result of the rapidly changing, and often non-specific, information that is being disseminated as the situation changes. People reporting positive experiences with GP appointments being by phone, although there are difficulties with elderly people receiving the information to access the GP. People have reported that after hospital operations, they are left without follow up support or consultations. Domiciliary care has been restricted but clients are left without communication about whether carers will be available. 

No recommendations were made.

Would you like to look at:

General details

Report title 
Impact Report: Coronavirus Survey Results 19-29th May
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Tuesday, 19 May, 2020
Date evidence capture finished 
Friday, 29 May, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.