The Impact of COVID-19 on Lewisham Residents

Download (PDF 1.01MB)

Summary of report content

Healthwatch Lewisham conducted an online survey with 1,030 people to collect their feedback about the Coronavirus pandemic during June and July 2020.

The report found that 67% of respondents are worried about spreading the virus in the community. There are widespread concerns about the lack of social distancing within the local community. Patients felt that up to date coronavirus figures, the availability of a vaccine, clear information from services about infection control measures and provision of PPE for staff would encourage them to access services. 20% of respondents were unaware that their GP practice was open for routine appointments. Certain GP practices have disabled their online booking systems which have resulted in congested telephone lines. While there is appreciation of telephone consultations, some people question their effectiveness for supporting issues that require physical examination. Reports of cancelled appointments are common, with some patients receiving limited notification. The COVID-19 outbreak and lockdown has had a substantial emotional impact on residents, with people experiencing issues such as bereavement, financial worries, social isolation and anxiety. 92% of respondents felt comfortable using digital technology, which is an expected outcome when factoring in the nature of the survey. Training and guidance would increase confidence in some people using digital technology to access healthcare. Black, Asian and Minority Ethnic  respondents are more worried about their job or financial security because of the pandemic. Black, Asian and Minority Ethnic respondents found it harder to find information and guidance in accessible formats.

A number of recommendations were made in relation to health service use, mental heatlh, wider community and Black, Asian and Minoity Ethnic communities. 

Would you like to look at:

General details

Report title 
The Impact of COVID-19 on Lewisham Residents
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Monday, 12 October, 2020
Date evidence capture began 
Wednesday, 10 June, 2020
Date evidence capture finished 
Friday, 17 July, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Service closure
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.