The impact of Covid-19 on Bexley residents

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Summary of report content

Healthwatch Bexley undertook research about the experiences of Bexley residents during the 2020 Coronavirus pandemic during May 2020. They spoke to 147 people.

A number of themes were identified in the research.  People who are vulnerable and still shielding will still need continued support.

Many local residents are living in fear of Coronavirus and this is increasing social isolation, loneliness and negatively affecting the mental health and wellbeing of local residents. This is particularly apparent in vulnerable groups such as those with a learning disability, some BAME groups, the elderly and carers.

Many services are offering help and support digitally rather than ‘face to face’. It is important that those who do not use or have digital access are not excluded and alternative provision is made for them going forward.

Some people are afraid to get help for new and ongoing health problems which may pose a long-term risk to their long-term health.

The inability to see family and friends, has been the hardest thing for many people to adjust to, especially if loved ones are in hospital.


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General details

Report title 
The impact of Covid-19 on Bexley residents
Local Healthwatch 
Healthwatch Bexley
Date of publication 
Tuesday, 8 September, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Digitalisation of services
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.