Impact of the Coronavirus pandemic

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Summary of report content

Healthwatch Staffordshire and Healthwatch Stoke-on-Trent undertook a survey of local residents’ experience of the Covid-19 pandemic.  217 people responded.

Over three quarters had not had Covid-19. There was substantial evidence to suggest that residents of Stoke-on-Trent and Staffordshire did not want to burden health and social care services to seek medical advice or care because of the inundated demands that services were experiencing. However, 71% of responders shared that they would feel comfortable in accessing services when or if there was a justifiable need.  Where residents did choose to access services the most common point of call was a local GP or NHS 111.

Four in five felt that information on accessing services was clear and concise. Most were able to access required information in the correct language and formatting.

People reported cancelled appointments, psychological setbacks and delayed or cancelled services, as well as positive experiences of accessing services. Over half of responders suggested that their mental health and wellbeing has been affected by coronavirus. Four in five didn’t receive satisfactory mental health care or support.

Nearly three quarters had had a remote health care appointment and over half reported a good experience.  Those who had negative experiences often felt that their problem couldn’t be properly diagnosed via a remote appointment.

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General details

Report title 
Impact of the Coronavirus pandemic
Local Healthwatch 
Healthwatch Staffordshire
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Monday, 13 July, 2020
Date evidence capture finished 
Sunday, 13 September, 2020
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Digitalisation of services
Health protection
Quality of care
Service closure
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.