The impact of coronavirus on Enfield care and nursing homes

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Summary of report content

During August and September 2020, Healthwatch Enfield engaged with local care and nursing home staff, residents, and relatives to hear how the Coronavirus outbreak is impacting them. This report sets out the views into what worked well and areas where experiences of residents and relatives can be improved while ensuring that staff feel supported.

Feedback from staff highlighted that they would need continued support moving forward, particularly in the event of a second wave. This includes continued access to PPE and testing and clear government guidance; regular phone calls from Enfield Council and guidance and support to reassure they are ‘doing the right things’; more recognition for care staff such as priority shopping hours and NHS discounts; improved communications with staff to make sure they are kept informed; and clear guidance on access to GP support and new IT links to healthcare systems.

Feedback from residents and relatives highlighted that there needs to be good and regular communication with them. The communication must be consistent across homes and residents and relatives should be consulted in relation to restrictions so that there is an opportunity to understand their wider impact.  

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General details

Report title 
The impact of coronavirus on Enfield care and nursing homes
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Monday, 26 October, 2020
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Report
Key themes 
Communication between staff and patients
Consent to care and treatment
Information providing
Quality of care
Healthwatch reference number 
Rep-7885

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Structured interview
Survey
How was the information collected? 
Telephone
Email
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Assisted living
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
89
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.