Impact and insight bulletin: July 2021

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Summary of report content

In July 2021, Healthwatch Stoke on Trent engaged with approximately 7000 people through phone calls, emails, social media, website visits, and outreach events.

Of these 7,000 contacts, three key issues stood out: a shortage of NHS dentists, limited hospital discharge follow-ups, and queries relating to blood tests.

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General details

Report title 
Impact and insight bulletin: July 2021
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 10 September, 2021
Date evidence capture began 
Thursday, 1 July, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Access
Booking appointments
Continuity of care
Discharge
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Primary research method used 
Engagement event
Observation

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Discharge lounge
Phlebotomy

Details of people who shared their views

Number of people who shared their views 
7000

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.