Identifying gaps in service provision for disabled children and young people

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Summary of report content

Healthwatch Cheshire West undertook research to identify gaps in service provision for disabled children and young people. This work was conducted as services for disabled children and young people were identified as a priority by the public. The team collected data over an 18 month period. They developed a survey which was distributed as a hard copy as well as online, led workshops locally, arranged drop in session and liaised with multi-agency professionals. The report includes the findings from many different engagements. The team asked 4 questions using a variety of methods. There were a number of key issues identified in the report. In particular, the report identified that there were problems with how disabled children and young people experienced dentistry, and how the CAMHS service worked. Over the 18 month period, people’s views were fed back to commissioners and service providers. The report included updates on each of the areas identified as having challenges. Healthwatch Cheshire West also outlined a number of next steps that it would take to raise awareness of the issues affecting disabled children and young people.

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General details

Report title 
Identifying gaps in service provision for disabled children and young people
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 1 June, 2016
Date evidence capture began 
Thursday, 1 January, 2015
Date evidence capture finished 
Wednesday, 1 June, 2016
Type of report 
Key themes 
Communication between staff and patients
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group
Structured interview
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Learning disability service
Social care services 
Children services

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Social / behavioural
Types of long term conditions 
Learning disability
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.