How slough organisations learn from feedback and complaint report, SloughDownload (PDF 1.18MB)
Summary of report contentSpecial Launch Event with guest speaker, Alvin Kinch Healthwatch England 5 key organisations in Slough on a Panel to be addressed directly by service users their carers and families: Berkshire Healthcare Foundation Trust, Frimley NHS Foundation Trust, Slough Borough Council, Slough Children’s Services Trust and Slough Clinical Commissioning Group. Issues raised: • Booking of qualified interpreters for users of British Sign Language • Concerns raised through a GP practice • Issues around homeless people’s access to services and gathering their feedback • Accessible way for Deaf British Sign Language users to use video to give their feedback including complaints • No follow up from departments when complaints have been made. What’s in place: • Healthwatch Slough visual factsheets for support at appointments • Hospital complaints through PALS • My Rights to Healthcare card for Homeless People • Advocacy in Slough supporting people with disabilities • Slough Children’s Trust advocacy service for young people • Frimley Health Trust patient forum • Deaf Positives Action works across the borough • Healthwatch Slough will follow up in 6 months
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How slough organisations learn from feedback and complaint report, Slough
Date of publication
Tuesday, 4 April, 2017
Date evidence capture began
Saturday, 4 March, 2017
Date evidence capture finished
Saturday, 4 March, 2017
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of long term conditions
Deafness or severe hearing impairment
Other population characteristics
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?