Summary of report content
Special Launch Event with guest speaker, Alvin Kinch Healthwatch England 5 key organisations in Slough on a Panel to be addressed directly by service users their carers and families: Berkshire Healthcare Foundation Trust, Frimley NHS Foundation Trust, Slough Borough Council, Slough Children’s Services Trust and Slough Clinical Commissioning Group. Issues raised: • Booking of qualified interpreters for users of British Sign Language • Concerns raised through a GP practice • Issues around homeless people’s access to services and gathering their feedback • Accessible way for Deaf British Sign Language users to use video to give their feedback including complaints • No follow up from departments when complaints have been made. What’s in place: • Healthwatch Slough visual factsheets for support at appointments • Hospital complaints through PALS • My Rights to Healthcare card for Homeless People • Advocacy in Slough supporting people with disabilities • Slough Children’s Trust advocacy service for young people • Frimley Health Trust patient forum • Deaf Positives Action works across the borough • Healthwatch Slough will follow up in 6 monthsWould you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.