How Slough organisations can learn from feedback and complaints

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Summary of report content

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General details

Report title 
How Slough organisations can learn from feedback and complaints
Local Healthwatch 
Healthwatch Slough
Date of publication 
Monday, 3 April, 2017
Date evidence capture began 
Thursday, 16 March, 2017
Type of report 
Other
Patient experience
Key themes 
Interpreters
Referrals
Healthwatch reference number 
HWREP-000774r

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Appointments

Details about conditions and diseases

Types of disabilities 
Hearing

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.