How services have adapted during the COVID-19 Pandemic across South Tees

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Summary of report content

Healthwatch South Tees conducted survey to gather information about health service delivery during the COVID-19 pandemic restrictions.

The report found that there was increase in digital engagement with services, such as GPs. There was a reduction in community services and activities, particularly for families and older people. Due to these adaptations, some local people have been excluded from care and support, mainly due to not having access to digital devices or choosing not to engage in this way. Face-to-face contact has, however, been missed and remaining in contact with some client groups has been difficult.

Healthwatch South Tees recommended that communication be on going, consider creative ways to engage with people who a digitally excluded, and stress the importance of feedback.

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General details

Report title 
How services have adapted during the COVID-19 Pandemic across South Tees
Local Healthwatch 
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Date of publication 
Tuesday, 22 December, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Communication between staff and patients
Digitalisation of services
Information providing
Integration of services
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-8002

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.