How has coronavirus affected you?

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Summary of report content

Healthwatch Hounslow conducted a survey with 3,310 people to gather their experiences of the coronavirus pandemic between May and July 2020. 

The report found that people are concerned about social distancing and a 'second wave' of the virus. The shielding system caused much confusion. Those with cancelled appointments have received minimal or no information and there are mixed views on the levels of support from GPs and other services. Many people experience a better work-life balance, thanks to home working. Those with activities and routines are more resilient than those without. Those with gardens are much more able to cope, than those without.

A number of detailed recommendations were made relating to mental health, the community, and health services. 

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General details

Report title 
How has coronavirus affected you?
Local Healthwatch 
Healthwatch Hounslow
Date of publication 
Monday, 3 August, 2020
Date evidence capture began 
Tuesday, 26 May, 2020
Date evidence capture finished 
Wednesday, 1 July, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Support
Healthwatch reference number 
Rep-7852

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
3310
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.