How does it feel for me during COVID-19? Week Commencing 26th October

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Summary of report content

Healthwatch Leeds report on the feedback and engagement on the pandemic they have done during the final week of October 2020.  They spoke to 118 people.

The main focus of this report is on end of life care.  Healthwatch Leeds talked to the Leeds Bereavement Forum and Full Circle Funerals Bereavement Support.  They reported lack of access to support, people not being able to say goodbye to loved ones or process grief.  People have struggled due to the change in rituals and the lack of consistency in government guidelines in relation to funerals.

The report also looks at the results of survey on older people accessing care during the pandemic. Nearly a third hadn’t tried to contact their GP since March, and of the remainder, 3 in 5 had had problems, including remote appointments and getting through on the phone.  The survey also looked at people’s mood. Around half were worried about two issues – not being able to access health care and about health issues that weren’t assessed under lockdown.  People were worried about loneliness, particularly as Leeds was under tier 2 restrictions.

Leeds also report on the feedback they received.  This includes negative feedback about access to GPs and NHS dentistry.

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General details

Report title 
How does it feel for me during COVID-19? Week Commencing 26th October
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Monday, 2 November, 2020
Date evidence capture began 
Wednesday, 30 September, 2020
Date evidence capture finished 
Saturday, 31 October, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Health inequalities
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7893

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
User stories
How was the information collected? 
Engagement Event
Website Feedback
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
End of life care
Mental health services 
Psychiatry / mental health (other services)
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
118
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.