How does it feel for me during Covid-19: week commencing 24 May 2021

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Summary of report content

Healthwatch Leeds report on the findings of a survey about paused or delayed treatment due to COVID-19. The survey ran from 29 April to 24 May 2021 and they received 83 responses.

Over a third reported delayed operations and procedures and a similar number delays to appointments.  One in three reported paused ongoing treatment.  Less than a quarter had been kept updated whilst they were waiting, and often the updates received were found not to be helpful.

Only 4 people had received additional support while waiting – two of these found it helpful. Almost half of the 59 people who responded to a question about the help and support they needed during the waiting period wanted to be kept informed of waiting times and what would happen to their care and treatment.  A third wanted support and advice whilst they waited.

The impact of delayed treatment on people’s lives included negative impacts on mental health, dealing with ongoing pain and discomfort and impact on employment.

The report also includes feedback from local support groups, including from people with Parkinson’s, epilepsy, strokes, cancer and HIV about delayed treatments.

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General details

Report title 
How does it feel for me during Covid-19: week commencing 24 May 2021
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Wednesday, 2 June, 2021
Date evidence capture began 
Thursday, 29 April, 2021
Date evidence capture finished 
Monday, 24 May, 2021
Key themes 
Communication between staff and patients
Information providing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Cancer services
Inpatient care

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Neurological conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.