How does it feel for me during Covid-19? Week commencing 20 July

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Summary of report content

Healthwatch Leeds reported on what they had been hearing from their local stakeholder organisations and the public, during the week commencing 20 July 2020.

Healthwatch Leeds heard from support services for: people with cancer and their loved ones; people who have experienced a stroke; and people with Parkinson's disease. Healthwatch Leeds also reported initial findings from a survey launched to find out about how people in Leeds were keeping informed about care and treatment that had been paused under lockdown.

Overall, people reported being worried about their treatment and appointments being cancelled or paused. People were also apprehensive about returning to hospital as many were shielding, and families were facing difficulties due to ongoing visiting restrictions. Some people who had experienced a stroke during lockdown felt they were discharged without much information, and were unable to have rehab therapy at home that they would have otherwise had. Accessing remote services was difficult for people with additional communication needs or those who do not use technology. People did not always feel they had receive all of the clear information they needed about their care, with some being uncertain about when services are due to restart. Information was not always reaching people with autism or a learning disability in a way that met their communication needs.

Healthwatch Leeds also saw a spike in queries about how to register with a local NHS dentist, and what the new rules on face coverings. Healthwatch Leeds was also gathering the views and experiences of care home workers via an online survey.

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General details

Report title 
How does it feel for me during Covid-19? Week commencing 20 July
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Monday, 27 July, 2020
Date evidence capture began 
Monday, 20 July, 2020
Date evidence capture finished 
Sunday, 26 July, 2020
Type of report 
Report
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Health inequalities
Information providing
Quality of care
Referrals
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7693

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Cancer services
Inpatient care
Neurology

Details about conditions and diseases

Conditions or diseases 
Cancer
Cardiovascular conditions
Neurological conditions
Oral and dental health
Types of long term conditions 
Cancer in the last 5 years
Learning disability

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.