How does it feel for me during Covid-19? Week commencing 15 June

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Summary of report content

Healthwatch Leeds have produced a report about the feedback they have received from stakeholder organisations and the public about the impact of the Covid-19 pandemic during the week commencing 15 June 2020.  They have been running an online survey about people’s experiences of shielding to which they had received 560 responses.

Stakeholder organisations reported issues about the challenges of isolation, digital exclusion, access to food and language barriers.

The main findings from the survey were:

  • 85% felt they had received enough information about shielding, but those that didn’t told of gaps in information and the lack of clarity, particularly when the advice to shielded people changed. 
  • Most people felt they were managing well whilst shielding, but others felt lonely and isolated from wider society.
  • A few people made the choice not to shield fully because it would have put too great a strain on their mental health or they were finding it too difficult to get food.
  • People wanted social distancing to be enforced more strictly or allowing shielding people to have a specific time of the day where they can leave the house alone.
  • Others wanted opportunities to meet safely with other shielded people
  • Shielded people were very positive about their recent healthcare appointments and seeing staff in PPE has a significant reassuring effect.

Healthwatch Leeds undertook a more detailed analysis of shielded people from minority ethnic backgrounds (42 people):

  • They were less likely to feel that they were receiving clear information about shielding in an accessible format
  • Many were struggling with their emotional wellbeing
  • They felt that easier access to groceries would help if the advice to shield was extended.

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General details

Report title 
How does it feel for me during Covid-19? Week commencing 15 June
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Friday, 19 June, 2020
Date evidence capture began 
Saturday, 15 June, 2019
Date evidence capture finished 
Wednesday, 19 June, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health inequalities
Health protection
Information providing
Interpreters
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7579

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Consultation
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments
Inpatient care
Outpatients

Details of people who shared their views

Number of people who shared their views 
560
Age group 
Not known
Gender 
Not known
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.