How does it feel for me during Covid 19? – Weekly real-time report Week Commencing 14th September

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Summary of report content

Healthwatch Leeds publish their latest intel on key topics in relation to the Covid-19 pandemic for the week commencing 14 September 2020.  During this period, they spoke to 134 people.

Over half said the pandemic is still impacting on their mental wellbeing (most commonly reporting feelings of anxiety, isolation and despondency).

Three-quarters of people reported having always been aware that their GP practice was open, while 58% were kept informed about changes in the way they would attend appointments.  Nearly three in five of those who had had a health or care appointment by phone or online said it was a positive experience, while a further 30% had had a mix of good and bad experiences. Some people have felt frustrated at not being able to access medical care during lockdown.  They felt concerned that health services will be overloaded once they return to normal.  A few people were still too worried about the risk of infection to attend healthcare settings.

 Four out of five people in Leeds (over nine in ten for those shielding) felt unsafe from the virus when out and about at least some of the time. This was almost always due to other people, shops, cafes and so on breaking social distancing and hygiene guidelines.  Nearly two-thirds of this group of people reported that this was having a negative impact on how fit and healthy they felt.

Ongoing fears of COVID-19 in healthcare settings A few people told us that they were still too worried about the risk of infection to attend healthcare settings.

In conversations with local bereavement groups, they discovered that lockdown exacerbated people’s feelings of grief. Most people were not able to say goodbye to their loved ones.

They also heard that people felt uncertain around guidance on face mask coverings in social settings, for example in cafés.  They also heard that test shortages have affected people in the city.  They’ve also had  17 enquiries relating to people not being able to find an NHS dentist in Leeds.

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General details

Report title 
How does it feel for me during Covid 19? – Weekly real-time report Week Commencing 14th September
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Monday, 21 September, 2020
Date evidence capture began 
Monday, 14 September, 2020
Date evidence capture finished 
Friday, 18 September, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.