How doctors collect and use patient feedback

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Summary of report content

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General details

Report title 
How doctors collect and use patient feedback
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Tuesday, 6 August, 2019
Date evidence capture began 
Monday, 1 July, 2019
Date evidence capture finished 
Wednesday, 31 July, 2019
Type of report 
Report
Key themes 
Public involvement
Other information of note about this report 
BME
Healthwatch reference number 
Rep-4704

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
General Medical Council
Primary research method used 
Consultation
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
14
Age group 
Not known
Gender 
Not known
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.