How is covid-19 impacting on people’s access to and experience of health and social care services in Sheffield?

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Summary of report content

Healthwatch Sheffield reports on its analysis of feedback they have received about the impact of the Covid-19 pandemic on health and social care services in Sheffield.  This report relates to the period 31 July to 21 August 2020.

They have heard about access to Covid-19 testing, access to flu vaccines, why people can't wear face coverings, the impact of waiting for treatment, mental health respite care, social care packages and access to podiatry services.

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General details

Report title 
How is covid-19 impacting on people’s access to and experience of health and social care services in Sheffield?
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Tuesday, 15 September, 2020
Date evidence capture began 
Friday, 31 July, 2020
Date evidence capture finished 
Friday, 21 August, 2020
Type of report 
Report
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7781

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Inpatient care
Podiatry
Social care services 
Day care (social care services)
Respite care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.