How is COVID-19 affecting Croydon residents? Report 1 - 7 April to 23 April 2020

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Summary of report content

Healthwatch Croydon undertook a survey to find out how the Covid-19 pandemic had affected local people. They had 63 responses between 7 and 23 April 2020.

People have mainly been using the and websites as well as BBC News as their main source of information.  People wanted more information about: the virus, symptoms, what to do when infected etc; national policy, when will the lockdown might end and concerns about non-compliance by some, and information about local provision and how to get help.

The survey asked Croydon residents to explain how the coronavirus outbreak has affected them so far. The key issues that they raised were food supplies, accessing healthcare, social isolation, mental health, financial worries and the impact on children.

Not surprisingly, social interaction was the highest need, with food and deliveries of food second, other significant numbers were concerned about keeping safe as well, money, accessing medical treatment and being able to undertake normal activity like getting a haircut.

The report contains suggestions for local action to address people’s needs.

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General details

Report title 
How is COVID-19 affecting Croydon residents? Report 1 - 7 April to 23 April 2020
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Monday, 4 May, 2020
Date evidence capture began 
Tuesday, 7 April, 2020
Date evidence capture finished 
Thursday, 23 April, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Urgent and emergency care services 
Accident & emergency
NHS 111

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.