Healthwatch Croydon undertook a survey to find out how the Covid-19 pandemic had affected local people. They had 63 responses between 7 and 23 April 2020.
People have mainly been using the nhs.uk and gov.uk websites as well as BBC News as their main source of information. People wanted more information about: the virus, symptoms, what to do when infected etc; national policy, when will the lockdown might end and concerns about non-compliance by some, and information about local provision and how to get help.
The survey asked Croydon residents to explain how the coronavirus outbreak has affected them so far. The key issues that they raised were food supplies, accessing healthcare, social isolation, mental health, financial worries and the impact on children.
Not surprisingly, social interaction was the highest need, with food and deliveries of food second, other significant numbers were concerned about keeping safe as well, money, accessing medical treatment and being able to undertake normal activity like getting a haircut.
The report contains suggestions for local action to address people’s needs.
How is COVID-19 affecting Croydon residents? Report 1 - 7 April to 23 April 2020
Date evidence capture began
Date evidence capture finished
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Urgent and emergency care services
Accident & emergency
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?