How is COVID-19 affecting Croydon residents? 1 – 30 April 2020

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Summary of report content

This report gives an overview of what we have heard from the first 63 respondents of our survey between 3 April and 23 April. You can see more about the sample at the back of this report. This report presents the experiences that Croydon residents have shared and what we suggest could be done to improve their experience. The experiences have been analysed into themed sections reflecting the key issues raised, along with a selection of the wide range of responses we have received. We have then suggested some actions that could be undertaken in response to these comments.

 

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General details

Report title 
How is COVID-19 affecting Croydon residents? 1 – 30 April 2020
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Monday, 4 May, 2020
Date evidence capture began 
Tuesday, 7 April, 2020
Date evidence capture finished 
Thursday, 23 April, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Digitalisation of services
Health and safety
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Other
Prescription
Healthwatch reference number 
Rep-7498

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice

Details of people who shared their views

Number of people who shared their views 
63
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.