How is Covid-19 affecting Croydon residents?

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Summary of report content

Healthwatch Croydon report on the initial findings of a survey of Croydon residents’ experience of the Covid-19 pandemic.  There were 63 respondents between 3 April and 23 April.

The report looks at people’s information needs and how they have met.  It also looks at the main impacts on people of the lockdown and the pandemic.  These are food supplies, accessing healthcare, social isolation, the impact on people’s mental health, financial and work issues and the impact on children and young people.  They asked people to rank their needs in order of preference. Not surprisingly, social interaction was the highest need, with food and deliveries of food second, other significant numbers were concerned about keeping safe as well, money, accessing medical treatment and being able to undertake normal activity like getting a haircut.

There were 7 suggestions for change on information, publicising the help available for people getting food, how to access healthcare services, access to employment, benefits, housing and financial advice, and initiatives to support families and children, and to provide mental health support for people who have been affected by lockdown.

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General details

Report title 
How is Covid-19 affecting Croydon residents?
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Monday, 4 May, 2020
Date evidence capture began 
Friday, 3 April, 2020
Date evidence capture finished 
Thursday, 23 April, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Food and nutrition
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.