How are you doing? Gathering feedback from those who have received their vaccinations in Luton during the pandemic

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Summary of report content

Healthwatch Luton report on the themes in feedback received from the public on Covid-19 vaccinations.

Those who have already received at least one dose of the vaccine have given feedback about the experiences, from booking an appointment, the vaccination itself and any side effects afterwards.  Most case studies quoted are all very positive about the booking process and the experience at the vaccination centre.

They also highlight some problems about people not being coded correctly at their GP surgery to ensure that they are in the correct cohort for vaccination – Healthwatch Luton cite people who are clinically extremely vulnerable and carers.

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General details

Report title 
How are you doing? Gathering feedback from those who have received their vaccinations in Luton during the pandemic
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 22 April, 2021
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Health protection
Quality of appointment
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.