How are you doing (COVID-19)? Targeted engagement with young people

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Summary of report content

Healthwatch Luton have reported on their findings after carrying out targeted engagement sessions over Microsoft Teams. The aim of this project was to assess the impact of the COVID-19 pandemic on the residents of Luton’s access to health and social care, and how the pandemic has affected staff in these areas.

This report focuses on the experiences of 7 young people (ages 14-25) who have all had experience of Child and Adolescent Mental Health Services (CAMHS).

The sessions were informal discussions, focusing on positive experiences of CAMHS, any improvements that need to be made, as well as experiences of testing, treatment, and communications.

A key area of this research was the impact of virtual support. There were issues such as poor wi-fi, a lack of confidential space, and not having data available on their phones which negatively impacted the young people’s experiences of support. Seeing other people in the background of video conferences with therapists made one young person feel uncomfortable.

Autism assessments have also been stopped, because these need to be carried out face to face and masks cannot be worn.

However, virtual support also had the benefit of working well for young people who prefer virtual communication.

It was felt that there were not enough communications aimed at young people in the health and social care sector throughout the pandemic.

This report contains a recommendation to continue the research.

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General details

Report title 
How are you doing (COVID-19)? Targeted engagement with young people
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 19 November, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Patient experience
Key themes 
Booking appointments
Quality of care
Quality of treatment
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
Unstructured Interview
How was the information collected? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.