How are you doing? Covid-19 - November 2020

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Summary of report content

Healthwatch Luton reports on its feedback on how the Covid-19 pandemic affected services in November 2020.  During that period they received 66 pieces of feedback on this topic.

The main themes in the feedback were;

  • Lack of PPE within pharmacies was mentioned a few times
  • Attitudes of staff in a variety of settings GPs, pharmacies and the hospital
  • Tests results are still taking time to come through to patients
  • There were delays or concerns about blood tests and being able to access them
  • There were still concerns about accessing GPs
  • Communication between services, particularly from the hospital was mentioned

A survey to find out how people were feeling found that they were finding the pandemic stressful. 

The report also looks at feedback on flu vaccinations and test and trace.

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General details

Report title 
How are you doing? Covid-19 - November 2020
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Sunday, 1 November, 2020
Date evidence capture finished 
Monday, 30 November, 2020
Type of report 
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.