How are you doing? (Covid-19) August 2020

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Summary of report content

Healthwatch Luton collected feedback from 91 people about the Coronavirus during August 2020.

The report found that communications have generally not been clear to organisations or the public. Some organisations feel there is not a ‘joined up approach’ locally for communications. There has not been enough support for those socially isolated. Dental services have been good, but these are needing to be private and not NHS services. GP access remains a concern for a lot of people, whether this is holding for a long time on the phone, or being digitally excluded. Luton and Dunstable Outpatients is working well and being managed well overall, however some trouble with referrals going through from GPs. There is a lack of mental health support generally, for those who need general mental health and wellbeing support also. Testing feedback included being unsure about the process of the testing and also how long it would take to get responses. There was trouble for those who had more than four family members to book testing. People were also unsure how to enter testing sites or entrances were not clearly marked.

No recommendations were made in the report. 

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General details

Report title 
How are you doing? (Covid-19) August 2020
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 8 October, 2020
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.