Summary of report content
Healthwatch Luton collected feedback from 91 people about the Coronavirus during August 2020.
The report found that communications have generally not been clear to organisations or the public. Some organisations feel there is not a ‘joined up approach’ locally for communications. There has not been enough support for those socially isolated. Dental services have been good, but these are needing to be private and not NHS services. GP access remains a concern for a lot of people, whether this is holding for a long time on the phone, or being digitally excluded. Luton and Dunstable Outpatients is working well and being managed well overall, however some trouble with referrals going through from GPs. There is a lack of mental health support generally, for those who need general mental health and wellbeing support also. Testing feedback included being unsure about the process of the testing and also how long it would take to get responses. There was trouble for those who had more than four family members to book testing. People were also unsure how to enter testing sites or entrances were not clearly marked.
No recommendations were made in the report.