How are you doing? (COVID-19)

Download (PDF 608KB)

Summary of report content

Healthwatch Luton began a project, to ask the public and professionals in Luton ‘How are you doing?’. The purpose of the project was to understand how the pandemic has affected the residents within Luton, their access to health and social care and their experiences since the pandemic began.

Based on the feedback they received in the month of June 2020, they heard people’s views about concerns for continuing care, for those with long term conditions or those with acute conditions, such as cancer; understanding what is available and for who it is available; what additional support there is for those of the BAME communities, specially where there is a higher prevalence of positive coronavirus; about mental health of those who are effected by the ‘lockdown’ situation and what or how to access any care for their wellbeing; access to GP and primary care has been a challenge, not just for individuals, but also for organisations and those who support others; concerns for more ‘routine’ hospital needs, that are being postponed constantly, causing concerns for those waiting; telephone consultations have worked well for a lot of people, both within primary care and the hospital; and mental health and wellbeing for those who are working during this time it is felt it is paramount to understand and be adaptive to their needs.

The report also contains a case study about the personal perspective of a retiree in Luton and the next steps that Healthwatch Luton will take following up on what they heard so far.

Would you like to look at:

General details

Report title 
How are you doing? (COVID-19)
Local Healthwatch 
Healthwatch Luton
Date of publication 
Tuesday, 14 July, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Key themes 
Continuity of care
Digitalisation of services
Health protection
Holistic support
Information providing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Optometry services
NHS 111
Urgent care services
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Community services 
Continuing care
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.