How are you doing? (COVID-19)

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General details

Report title 
How are you doing? (COVID-19)
Local Healthwatch 
Healthwatch Luton
Date of publication 
Tuesday, 14 July, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Continuity of care
Digitalisation of services
Health protection
Holistic support
Information providing
Support
Other information of note about this report 
BME
Healthwatch reference number 
Rep-7663

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Optometry services
NHS 111
Urgent care services
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Community services 
Continuing care
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
90
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.