How are you coping with the Covid-19 pandemic? "12 months of Covid, 12 months of experiences"

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Summary of report content

Healthwatch Blackburn with Darwen, Healthwatch Blackpool, Healthwatch Cumbria and Healthwatch Lancashire working in partnership report on the findings of a series of surveys from March 2020 to March 2021.  Overall they heard from 1,621 people.

The key themes of the research highlighted:

  • The impact of social isolation and distancing on people’s mental health
  • How people adapted to digital communications
  • People’s financial situations
  • Worries about catching Covid-19  
  • The impact of the pandemic on caring responsibilities
  • Access to healthcare
  • Attitudes to restrictions and safety measures-
  • The impact of the pandemic and restrictions on people’s lifestyles and the community
  • Vaccine and Covid-19 tests

The report contains 8 recommendations to address the issues raised in the report.

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General details

Report title 
How are you coping with the Covid-19 pandemic? "12 months of Covid, 12 months of experiences"
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Monday, 20 December, 2021
Date evidence capture began 
Friday, 20 March, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.