How are you coping with the Coronavirus (COVID-19) pandemic v2? Weeks 6 & 7 report

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Summary of report content

This report covers weeks 6 and 7 of the second version of the Coronavirus survey. It covers the period 04th May to 18th May 2020. The demographic information is provided and an analysis of the responses to each of the open questions.

There were 143 responses over these two weeks covering a range of different age groups, though still predominantly female and of white ethnic origin. We also received several responses from the LGBTQ+ community, which is a positive step towards ensuring all our research is inclusive. The average mental health score prior to the pandemic was 78, which is rated as very good. The average rating for the impact of the pandemic on mental health was 34 (not much of an impact) which again is very positive. However there were 43 people, which is about 1/3 who identified as having mental health issues. For this sub-group their average scores were much lower for mental health and they felt the pandemic had resulted in a more profound and negative impact. Analysis seems to suggest that there are huge benefits to having close relationships with family and friends. People who reported these close relationships also tended to say that they were coping well. Those who felt isolated and alone were more likely to tell us that they were struggling. One respondent told us “family is key to having strong mental health.” An issue raised by responses to the medical appointment questions is the impact of delayed testing and treatment, particularly for cancer. There is growing awareness that some people are being put ‘on hold’ with no confirmation of when they will be seen. Overall the responses to phone and video consultations has been very positive, although some people pointed out that they are not suitable for all types of condition and appointment

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General details

Report title 
How are you coping with the Coronavirus (COVID-19) pandemic v2? Weeks 6 & 7 report
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Tuesday, 19 May, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health inequalities
Health promotion
Health protection
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.