How are you coping with the Coronavirus (COVID-19) pandemic? Final report from version 1 of the survey

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Summary of report content

Healthwatch Cumbria, Lancashire, Blackpool and Blackburn with Darwen have produced a report on the feedback from their Coronavirus survey.  This report covers the feedback from 15 April 2020 to 26 April 2020 and covers 49 responses. 

As in the previous reports, most respondents were managing to cope during the pandemic, although many continue to miss friends and family and to find it a challenge to be in lockdown, particularly as holidays and social events are cancelled. But there is an increase in the number of people reporting illness and the death of family and friends as well as concerns over a vaccine, the availability of PPE and when/how we will come out of lockdown. The ‘tone’ of responses also seems to be changing, as people have now adjusted to our new way of living, to some extent, although some people are now also starting to question the government’s response.


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General details

Report title 
How are you coping with the Coronavirus (COVID-19) pandemic? Final report from version 1 of the survey
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Cumbria
Healthwatch Lancashire
Date of publication 
Tuesday, 12 May, 2020
Date evidence capture began 
Wednesday, 15 April, 2020
Date evidence capture finished 
Sunday, 26 April, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Health and safety
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.